Join the Team

Combining authenticity with a long history, Lyle and Scott has become one of the cool men’s brands in the UK, trading on strong design and good quality. Championed by TV and music personalities, we have tripled sales over the last three years and continue to grow in all sales areas.  To support our sales activities over the next busy period, we’re looking for a:

CUSTOMER SERVICES ADVISOR – 6 month contract
(Website/Mail Order)

It’s a role based in our light, airy, open-plan office in Selkirk – an opportunity for the ideal person to join the Customer Services team for a six month fixed term, helping us to deliver a first class, professional customer service. 

Whether customers are contacting us or we're phoning or emailing them, we want them to be highly delighted with the service they receive. Ultimately, it all comes down to you. You are prepared to listen and then quickly come up with solutions. It's all about being sympathetic, persuasive and tactful, and able to keep a cool head.

Working within our Internet Customer Services team, you’ll use your experience of working mostly on the telephone, but also by email and via computer based systems, with your track record of ensuring that customer enquiries are rapidly brought to a satisfactory conclusion.

You will have developed a customer focused outlook with excellent attention to detail and first class telephone and written communication skills. You can work on your own initiative and have a proactive approach to your work.

As well as excellent IT skills and experience with computer based systems, you’ll already have fantastic communication and organisational skills at all levels, and a confident and friendly telephone manner.

To apply, please send your CV and covering letter to:

recruitment@lyleandscott.com

Closing date for applications Monday 13th September 2010

We have a vacancy in our Selkirk, Scottish Borders office, in the Finance Team for a:

CREDIT CONTROLLER

For a fixed term of 6 months initially, possibly leading to a permanent role. Working as part of a dedicated team and reporting into the Head of Credit Control, your day to day responsibilities will be:

• Collection of debt from the sales ledger
• Building strong rapport with agents and customers in order to make the collection process as streamlined as possible
• Handling queries from customers through to completion
• Cash allocation
• Calculating agents’ commissions
• Setting up new customers, credit checking, researching company information and making decisions on held orders
• The use of computer systems and Excel spreadsheets to input and interpret data
• Any other ad hoc duties as and when required.

 Skills and Experience required:

• Credit control or collections experience is preferred
• Excellent communication and negotiation skills are essential as is the ability to liaise at all levels
• A high level of IT skills including Excel is essential – Sage experience would also be an advantage.

Please send your CV and covering letter to:

recruitment@lyleandscott.com

by close of business on Friday 20th August

London
Up to £35,000

As the e-commerce manager, you will be both a commercial and technical lead for all web based projects, updates and content. The focus of this role is to manage the website. You'll aim to lift the power of the website to a whole new level. This is a part technical, part commercial role; you will use your HTML and design skills to maintain and manage the website, from basic image/copy changes to larger more strategic improvements. However, you will also be targeted to improve conversion and sales on the website using your experience, judgement and web analytics to help deliver a best-in-class user experience.

As well as this, as part of a small team delivering web sales you will contribute across all areas of online, from marketing, to analytics, to email

To apply you must have rock solid HTML, experience in managing content and user experience for an e-commerce website, have a strong work ethic and be passionate about everything online. 

To apply, please follow the instructions in the link below:

http://www.beringertame.com/index.php?option=com_content&task=view&id=273&Itemid=60

 

A key strand in the strategy that underpins our 30% annual growth is to strengthen our sales in continental Europe. Country by country, we're changing our agency agreements and developing direct contact with wholesale customers. We need someone to pick up and expand the work that our Sales Director has started, and manage the resulting infrastructure.

You will need to use your knowledge of each market and understanding of our brand to decide on which retailers to work with, to emulate (or surpass) the enviable position we've achieved in the UK (best young fashion brand) and Scandinavia. Naturally, you will organise the twice yearly presentation to them of new designs and make sure that their forecasts and orders fit onto our critical path. In turn, you will liaise and persuade other departments to make sure 'your' customers get what they want in the way of designs, deals and delivery.

We've just appointed a Head of E-commerce to lift the power of our website to a wholly new level. You will have ideas on how you can make use of this.

Qualifications might be helpful but aren't necessary. Relevant experience is needed but mostly we're looking for the qualities that would enable you to have answers to the following questions:

• Do people like and trust you instinctively?
• Could you be a wedding planner?
• Do you live the brand?
• How European are you?
• Do you naturally 'see' the series of moves that will conquer a market?

Our operational base is located in the Scottish Borders. Reporting to the Sales Director, you'll have a desk in our office in Central London when you are not on the road or working from home.

If what you see appeals, fill in our special application form. We'll let you know within 7 days if you are a contender. To help us make decisions quickly, don't contact the company, use the website and submit the form.

A key strand in the strategy that underpins our 30% annual growth is to develop sales of women’s wear, starting with the Vintage collection within the UK.  Women’s wear is currently a very small part of the Lyle and Scott turnover but has massive potential.  (Although we probably employ as many women as men, Sales is almost all male.)

UK-wide experience of selling to independents and departments stores is more important than intensive focus on a region.  You will use this experience and an understanding of our brand to decide on which retailers to work with and which not to sell to.   Your customers will want to follow you when you join us.

Naturally, you will organise the twice yearly presentation to them of new designs and make sure that their forecasts and orders fit onto our critical path.  In turn, you will liaise and persuade other departments to make sure ‘your’ customers get what they want in the way of designs, deals and delivery.

The role is responsible for overseeing and developing both the existing and new women’s wear wholesale business, and reports to the Brand Manager of the Vintage collection.

Key aspects of the role are:

• Developing communication with all clients, including regular training of their staff
• Analysing monthly sales reports to ascertain best sellers
• Liaising with internal departments (especially production team) and external providers to ensure all clients are provided with the necessary equipment, deliveries etc.
• Visiting all accounts 
• Achieving and exceeding sales targets for the brand in line with overall company development and assisting in the maintenance of brand awareness
• Studying the marketplace, making recommendations regarding profitability and profile development
• Reviewing the current distribution network and make recommendations for development, deletion and substitution
• Attending and organising sales exhibitions / trade shows
  

Qualifications might be helpful but aren’t necessary.  Relevant experience is essential but mostly we’re looking for the qualities that would enable you to have answers to the following questions:

• Do people like and trust you instinctively?
• Can you live the brand?
• Do you study the marketplace?
• Are you commercial?
• Have you grown an idea from scratch into something significant? 
• Could you be a wedding planner?
  

Our operational base is located in the Scottish Borders.  You’ll have a desk in our office in Central London when you are not on the road or working from home.
Go to www.harriswatson.co.uk/recruitment