Collect+

Enjoy FREE returns from within UK mainland via Collect+

Collect + allows you to return parcels wherever and whenever you want to, early ‘til late, seven days a week.

In the unlikely event you wish to return an order, follow the simple steps below.

  1. Complete your returns note on the reverse of your packing list we enclosed with your order.
  2. Peel off the Collect+ label and stick it onto your parcel (lost your Collect+ label? Give us a ring on +44 (0)844 244 7000 or email customercare@lyleandscott.com). Enclose the returns note with the product, and package up securely.
  3. Take your parcel to your most convenient Collect+ store (visit https://www.collectplus.co.uk/store-locator to find your nearest Collect+ store), where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage, so in the unlikely event your parcel goes missing, you’ll have proof you sent it.

Please note:

  • For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
  • We are unable to provide refunds or exchanges on underwear items.