Delivery
Returns

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers.

Costs depend on your location, how quickly you'd like your package and what you've ordered. You can find out everything you need to know about our delivery charges below.

FREE For Orders over £75 standard delivery is complimentary, automatically applies at checkout 3-6 Working days after receipt of order
£3.95 Standard Delivery 3-6 Working days after receipt of order
£9.95 Next Day Delivery Order before 12 midday Mon-Thurs to receive the next day (excl. weekends) in mainland UK (Excludes Highlands, Aberdeen, Islands and weekends and both Scottish and English bank holidays)

To qualify for FREE delivery, spend the following in these currencies:

- SEK 1,300
- USD 150
- EUR 120
Europe Delivery €10.00 Standard Delivery 4-6 working days after receipt of order. Our standard deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
USA & Canada $15.00 Standard Delivery 6-11 working days after receipt of order. Our USA & Canada standard deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
Rest of World $15.00 Standard Delivery 6-11 working days after receipt of order. Our Rest of World standard and standard deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

Outside our end of season sales, returns from within UK mainland are now free to Lyle & Scott via Collect+:

Fill out your reason(s) for returning on the returns note (lost your returns note? Print a new one here)

Peel off the Collect+ label from your Returns Note and stick it onto your parcel (lost your Collect+ label? Give us a ring on +44 (0)844 244 7000 or email customercare@lyleandscott.com). Enclose the returns note with the product, and package up securely.

Take your parcel to your most convenient Collect+ store, where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage, so in the unlikely event your parcel goes missing, you’ll have proof you sent it.

For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.

We are unable to provide refunds or exchanges on underwear items.

Fill out your reason(s) for returning on the returns note (lost your returns note? Print a new one here)

Peel off our returns address label from your returns note and stick it onto your parcel. Enclose the returns note with the product, and package up securely.

Return your parcel using any postal service. Please remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.

We are unable to provide refunds or exchanges on underwear items.

All returned items must be received by us within 28 days of receipt of your order.

A refund/exchange will only be provided upon receipt of the returned goods received in the same condition as they were sent. This will appear on your statement within 30 days.

All returns/exchanges should be sent to the below address:

Lyle & Scott Ltd
Returns Department
Liddesdale Road
Hawick
TD9 0ER
United Kingdom


If we can't send your requested replacement item, we will automatically process a refund.

In the event of returning your purchase for a refund, the delivery cost you originally paid is non-refundable unless we have sent you an incorrect or defective item.

We will refund the card that was used when you placed your order. If we can't do this (i.e. your card has been cancelled or expired) we will send a cheque to your billing address.

The customer will be liable for the payment of the postage charge in the event of the return of a non-faulty garment(s).

Please see section 5 of the Terms & Conditions of sale and website use for details of your right of cancellation.

These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods or your right of cancellation.