Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

Outside our end of season sales, returns from within UK mainland are now free to Lyle & Scott via Collect+:

  • Fill out your reason(s) for returning on the returns note (lost your returns note? Print a new one here)
  • Peel off the Collect+ label from your Returns Note and stick it onto your parcel (lost your Collect+ label? Give us a ring on +44 (0)844 244 7000 or email customercare@lyleandscott.com). Enclose the returns note with the product, and package up securely.
  • Take your parcel to your most convenient Collect+ store, where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage, so in the unlikely event your parcel goes missing, you’ll have proof you sent it.
  • For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
  • We are unable to provide refunds or exchanges on underwear items.
  • Please note this store, 1-2 Carnaby Street, W1W is closing on the 31st December 2016.
  • Any goods returned in accordance with our exchange policy after the 31st December 2016 should be returned to Lyle & Scott Ltd, Liddesdale Road, Hawick, TD9 0ER.
  • Please include a covering letter including a daytime contact telephone number in case we have a query. If you have any queries or concerns, please refer to our website www.lyleandscott.com or call our Customer Service team on 01450 367 150.
  • You will be liable for paying the postage charge for non-faulty items, which is non-refundable. As we cannot accept responsibility for items lost in transit, please make sure you use a recorded delivery method.The goods will remain your responsibility until we confirm receipt for your return.
  • We will usually refund any money received from you using the same method as originally used to pay for your purchase. Please note if you are due a refund we will generally not send cash in the post, and will arrange a suitable method of refund to be made.
  • Sale purchases are only exchangeable.
  • Purchases made in the Carnaby Street store can only be returned to this store. Please note this store closes on the 31st December 2016. Read our notice in relation to what happens next.
  • This does not affect your statutory rights. When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and / or compensation where the goods are faulty or misdescribed.
  • In addition to your legal rights, we also allow you to return goods, except for sale purchases if you simply change your mind. Refunds can be made within 14 days and exchanges within 28 days provided you have proof of purchase and the garment is in a perfect and sellable condition.
  • Our extended Christmas exchange policy is valid until the end of January 2017, provided you have proof of purchase and the garment is in perfect and sellable condition, unused with the original till receipt and undamaged original packaging.
  • Fill out your reason(s) for returning on the returns note (lost your returns note? Print a new one here)
  • Peel off our returns address label from your returns note and stick it onto your parcel. Enclose the returns note with the product, and package up securely.
  • Return your parcel using any postal service. Please remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
  • For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
  • We are unable to provide refunds or exchanges on underwear items.
  • All items purchased online and instore at 1-2 Carnaby Street, W1F 9QF between 1st November – 23rd December 2016 will be accepted for a refund until the end of January 2017.
  • All items purchased at our outlet stores between 1st November – 23rd December 2016 will be accepted for a refund until the 15th of January 2017.
  • All returned items must be received by us within 28 days of receipt of your order.
  • A refund/exchange will only be provided upon receipt of the returned goods received in the same condition as they were sent. This will appear on your statement within 30 days.
  • All returns/exchanges should be sent to the below address:

    Lyle & Scott Ltd
    Returns Department
    Liddesdale Road
    Hawick
    TD9 0ER
    United Kingdom


  • If we can't send your requested replacement item, we will automatically process a refund.
  • In the event of returning your purchase for a refund, the delivery cost you originally paid is non-refundable unless we have sent you an incorrect or defective item.
  • We will refund the card that was used when you placed your order. If we can't do this (i.e. your card has been cancelled or expired) we will send a cheque to your billing address.
  • The customer will be liable for the payment of the postage charge in the event of the return of a non-faulty garment(s).
  • Please see section 5 of the Terms & Conditions of sale and website use for details of your right of cancellation.
  • These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods or your right of cancellation.