FAQs
Here is a list of our most frequently asked questions.
Is your return policy extended over the Christmas period?
Do I need to set up an account to place an order?
You do not need to create an account to place an order. Orders can be placed by clicking on your chosen item and then submitting your billing and payment details. However, we recommend that you set up an account and register first as this allows you to manage your orders and it makes shopping and re-ordering simple. An account also allows you to build your own personal wish list and review your order history. You can also opt to be added to our mailing list to receive updates on new styles, sales and promotions. Registering is free and easy and can be done by clicking here.
Can I still order an item if it is out of stock?
You should not be able to order an item that is out of stock. In the highly unusual event that an item becomes unavailable after you have placed your order, our customer services team will contact you. Unfortunately if your order is for multiple items and one item is out of stock your entire order may be cancelled. Again, our customer service team will let you know if we need to cancel any orders.
How do I ensure that I have purchased a genuine garment?
We are passionate about our brand and want to ensure that you purchase the genuine article. All items sold at www.lyleandscott.com are genuine garments. Click here for further details on our brand protection policy.
What are your office hours and when can I expect a reply to my email query?
What payment methods can I use online?
Lyle & Scott accept Visa, Visa Electron, MasterCard, Delta, Solo and Maestro credit and debit cards. You can also purchase goods using a Lyle & Scott gift voucher. To find out more about our gift vouchers click here.
