Returns
In the rare instance that you want to return an item, here's how:
Exchanging for different sizes/colours
- Please return the item(s) back to us using the pre-printed returns label attached to the returns note which is included in your package.
- Please state on the returns document the size/colour of the replacement you require.
- When we receive the item(s) to be exchanged we will attempt to process them within 3-5 working days and send them free of charge.
Exchange for different items
Unfortunately we can only exchange a garment for one of the same price. If you would like a different product that is of lesser/more value please send the garment back requesting a refund and place a new order online.
Returning item(s) for a refund
Please return your unwanted item/s back to us using the returns label provided. On receipt of the item we will process your refund, usually within 3 working days.
For all returns please note:
- All returned items must be received by us within 21 days of receipt of your order.
- A refund/exchange will only be provided upon receipt of the returned goods received in the same condition as they were sent. This will appear on your statement within 30 days.
- All returns/exchanges should be sent to the below address:
RETURNS DEPARTMENT
LIDDESDALE ROAD
HAWICK
TD9 0ER
UNITED KINGDOM
- If we can't send your requested replacement item, someone will contact you to discuss your options.
- In the event of returning your purchase for a refund, the delivery cost you originally paid is non-refundable unless we have sent you an incorrect or defective item.
- We will refund the card that was used when you placed your order. If we can't do this (i.e. your card has been cancelled or expired) we will send a cheque to your billing address.
- The customer will be liable for the payment of the postage charge in the event of the return of a non-faulty garment(s).
- Please see section 5 of the Terms and conditions of sale and website use for details of your right of cancellation
These provisions in relation to returns and refunds do not affect your statutory rights in respect of faulty goods or your right of cancellation.
