Enjoy FREE returns from within UK mainland via Collect+
Collect + allows you to return parcels wherever and whenever you want to, early ‘til late, seven days a week.
In the unlikely event you wish to return an order, follow the simple steps below.
- Complete your returns note on the reverse of your packing list we enclosed with your order.
- Peel off the Collect+ label and stick it onto your parcel (lost your Collect+ label? Give us a ring on +44 (0)844 244 7000 or email firstname.lastname@example.org). Enclose the returns note with the product, and package up securely.
- Take your parcel to your most convenient Collect+ store (visit https://www.collectplus.co.uk/store-locator to find your nearest Collect+ store), where you'll receive proof of postage and a code to track your return online. Please ensure you retain this proof of postage, so in the unlikely event your parcel goes missing, you’ll have proof you sent it.
- For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
- We are unable to provide refunds or exchanges on underwear items.