You can track your order using our Order Tracking Page: simply enter your order number and email you made the order with or enter your tracking number, which you would have received in your order dispatch email.

UK Only

We use Royal Mail as our preferred carrier. You will receive delivery updates direct from Royal Mail via text or via email.

Should you wish to leave your package in a 'Safe Place', please follow the steps on Royal Mail's delivery/tracking portal.

Please note - If this option is selected and the waiver accepted, then Royal Mail and Lyle & Scott accept no liability should the package become lost after it has been delivered. If you wish to make a claim please visit Royal Mail's Claims Department or contact our customer service team.

Please note - In peak sale and holiday periods, orders can take longer to be delivered. We will do all we can to get your order to you as quickly as possible.

We offer standard home delivery on all orders. Depending on your location and order value, you may qualify for free standard delivery. Delivery times vary by destination.

In selected countries, we also offer convenient delivery to parcel pick-up points, giving you greater flexibility when receiving your order. This service is available in the United Kingdom, Belgium, the Netherlands, Germany, France, Italy and Sweden. For more information, please see the questions below in this section.

You can return your unused items, in their original packaging and all tags attached within 100 days free of charge.

All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy.

We’re paperless, so you won’t receive a returns note with your parcel. Please visit the "RETURN MY ORDER" page to complete your return, using the steps below.

- Enter your full order number including any text (if applicable) in the designated box, for example - LS11111

- Enter the email address you used to generate your order, or your order number

- Select which items you wish to return, the reason why and if you would like a refund or exchange

- You will receive an email when your refund request has been approved

- Our free returns courier is automatically selected, print the label at home or only scan the QR code at the chosen drop off point. You will be able to find your local drop off point here.

* You do not need to use the original packaging to return to us, although we would advise it. You can use a packaging of your choice, as long as the packaging is not see through and the goods are packaged securely.

If you purchased through a marketplace, returns are usually handled directly by that marketplace. Please contact them to arrange your return and refund.

BrandAlley or La Redoute orders

If your order was placed through BrandAlley or La Redoute, please contact us to request your Lyle & Scott order number and the email address used by the marketplace.

You can then request your return through our RETURNS PORTAL.

Important:

• Your return label must be downloaded directly from the portal, as we cannot send it by email due to GDPR restrictions.
  
• Exchanges are not available for marketplace orders. Returns are for refunds only. Exchanges are only available for orders placed directly on the Lyle & Scott website.
  

The returns label will expire in 30 days from the moment you start the returns process and create the label through our returns portal. If this has happened please contact us and we could reset the returns portal for you to get a new label.

As the return is the responsibility of the customer, please keep hold of your tracking number until your return has been processed.

You can choose if you want to receive a refund to your original payment method, credit store or an exchange.

Refunds can take up to 14 working days to process.

Your refund / exchange will be actioned from the point the warehouse receives the products. You will receive confirmation of this via email.

*If you have ordered via Klarna and wanted to return your order in full or part please follow the returns instructions listed above. If you haven’t returned the whole order, we recommend that you extend the deadline by 10 days via the Klarna portal in order to avoid incurring fees.

If you wish to cancel your contract with us within 14 days of purchase, we will refund the standard delivery cost once all items (unopened and in the original packaging) from your order, have been returned to us. This applies to all countries within the EEA.

If you wish to cancel your order, contact us within 14 days of purchase, stating your order number and reason for cancellation. Once processed, the value of the purchased items and standard shipping will be refunded 3-5 days after they have been received at our warehouse.

Please note that we are unable to refund the delivery fee until after you have received the refund for your purchased items. If you decide to keep one of the items, you need to pay for delivery.

We don't refund delivery charge for those countries listed outside of the EEA.

Unfortunately we do not offer an in store returns service.

If you wish to exchange an item from your order, please follow the steps on our exchange process here and you will receive, if available, your desired item.

You can ask for an exchange for the same product in a different size, in a different colour or a different product.

If you wish to exchange for another style with a different price, you will be asked to pay the difference to confirm the order in case the new item is more expensive. In case the item is cheaper, you could choose between getting the partial refund or keep it as online credit.

You will only be allowed to request one exchange per order. Nevertheless, you can always return your exchanged item and request a refund.

Yes. After placing your order, you have 15 minutes to make changes using our self-service order editing feature, available on the order confirmation page.

Within this time window, you can:

• Add or remove items
  
• Change sizes or quantities
  
• Apply a discount code you may have forgotten
  
• Update your name, email address or delivery address
  
• Cancel your order
  

After 15 minutes, changes are no longer possible as your order will already have been processed by our warehouse for dispatch.

If you no longer want the items after this time, or if you need a different size, you can return or exchange them once delivered using our RETURNS PORTAL.

If you have an item you believe to be faulty, that you:

a)purchased from lyleandscott.com directly

b) within the last 12 months

Then please contact our customer service team via 'Contact Us' specifying your order number, issue with your item, and photographic evidence.

Once the case has been opened, you could proceed with our usual free returns process.

Unfortunately, if it has been more than 12 months since your purchase, we cannot accept any returns for faulty garments, as this would be outside of our manufacturer's guarantee.

Finally, if you have an item that you purchased from a stockist/store, we would advise you to contact the retailer directly for further advice.

Should you not get the outcome you desire, please feel free to contact our support team and we will help if we can.

We are sorry that we have sent you an item that you did not order.

Please return the item to us via our returns portal, specifying the reason and attaching the photographic evidence, if possible.

If you still want the original item, in the returns portal, select the exchange option and we will deliver the right item to you if it is still available.

In case you didn't receive all the items in your order, please contact our support team.

- United Kingdom: Duties and taxes do not apply

- International: We cover all duties and taxes on all International orders.

Please note that carriers may require you to provide additional customs information in order to receive your order.

Some email providers could send the order confirmation email to your promotions or spam folders, please double check those folders.

In case you do not find it, please contact our customer support team, and we will re-send your order confirmation again to you.

Find your Lyle & Scott size using our detailed size charts on this page.

Please consider that our garments are designed on different fits: you will find the fit of your preferred garment on the product page, next to the product title, and also on the product description specifications section.

Regular Fit. It is crafted to fit the body neither too tightly or too loosely, leaving you with a classic, timelessly stylish look. We recommend you order your usual size, but if you're caught between two, go a size up.

Relaxed Fit: This is crafted to create a comfortable, looser than usual fit that adds a contemporary spin to our classic designs. If you're caught between two sizes, we recommend you take the smaller size, given that the piece is cut to be larger and roomier than our regular cut clothing.

Oversized Fit. This means it has been designed to look baggier and fit much more loosely than our regular cut. If this look is what you're after, then we suggest you order your usual size. If you're looking for a closer fit, take a size down.

Slim Fit. Designed to give you a tailored fit that more closely follows the lines of the body than our regular cut clothing. If you're caught between two sizes, we recommend you purchase the larger size

Skinny Fit. Crafted to deliver a sharp, form-fitting silhouette that clings closely to your body for a contemporary, streamlined appearance. This cut is more fitted than our Slim Fit and Regular options. If you're in between sizes, we suggest opting for the larger size to ensure comfort.

Items added to the basket will remain for 48 hours, after that, they will be removed from the basket and made available.

Items added to your basket does not mean they are reserved for purchase and may go out of stock if left there.

You can find the care instructions and composition of each garment on most of our product pages.

You will find the same information on the garment label, please read it carefully before you wash your garment, following the instructions.

We're sorry to hear you have a missing item from your order. Sometimes we have to cancel items due to stock availability and or stock quality in our warehouse. Should this be the case with your order you should have been contacted via email.

We do not take payments until we fulfil the order, if an item or the entire order was cancelled, you would not be charged.

Please contact our customer support team if this is not the case and or you require more information.

Our product pricing is subject to change due to a variety of reasons including, but not limited to: availability, special offers, sales, and seasonal offers.

If you already bought an item which had a different price and want to exchange or return it, we do not guarantee it will be on stock.

We offer a variety of online payment methods which might differ in each country.

You can select your preferred payment method at checkout.

As we take fraud very seriously, you will face validation and authorisation by us and your bank.

Our product prices are in GBP, EUR, SEK or USD, according to the location selected onsite. If you're paying for your order using a bank account that operates in a different currency, your bank will convert the amount using their exchange rate or charge a transaction fee.

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact our customer support team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.

Unfortunately, we do not offer gift cards as an online payment method at this moment in time.

Yes we do offer student discount to those who are part of our affiliated student discount programs.

We currently have student discount affiliation with Unidays, Totum, Youth Discount and EDIU.

To use these programs and to obtain our student discount, you will need to verify your qualifying status through our student discount page.

Yes. New subscribers can receive a welcome discount on their first order when signing up to our newsletter via email or SMS. Once you have signed up, your unique discount code will be sent directly to your email address or phone number.

Sign up via our Club Lyle & Scott page to access exclusive member offers, birthday benefits, new arrivals and more.

We offer either 'automatic' or 'text' discount codes. 'Automatic' discounts will be applied to our checkout page automatically, you do not have to input or apply the discount code yourself.

At checkout you will see the total you will have to pay, with the discount already applied, provided you meet the criteria (T&C's) of the promotion.

'Text' discount codes, will be codes you will have to physcially enter at checkout to recieve the promoted discount, again provided you meet the criteria (T&C's) of the promotion.

At checkout you will need to enter the discount code into the highlighted box and click 'APPLY'. This will show you the total amount to pay with the relevant discount applied.

No, you do not need to register an account to place an order.

On the checkout page, please select 'Continue as a Guest' to complete your purchase.

To create an account, select the 'My Account' section of the website. This displayed as an icon in the top right corner of our website.

Click on Register and complete all the sections.

It may be because the details have been entered incorrectly.

Please check the email address has been entered correctly when you are attempting to log in and that it is the same as the email address used to create your account.

Alternatively, if you previously checked out as a guest then a new account will need to be create before you are able to sign in.

To reset your account password, please click the 'forgotten password' option on the account sign in page. This will then send an email to the associated account.

Please ensure that you choose this option on the same country specific website that the account was initially created on.

Should you not receive an email, please check any spam or junk folders.